Shipping Information

Shipping policy

All orders are currently being processed within 3-5 working days after receiving your order confirmation email. You will receive another notification when your order has shipped. Though we always do our best to ensure all parcels are delivered within the timeframe, occasionally events occur which are out of our control such as courier issues, extreme weather, and order influxes.

Shipping charges for your order will be calculated and displayed at checkout. 

When your order has shipped, you will receive an email from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at enquiry.sugarshack@gmail.com with your name and order number and we will look into this.